I am trying out stay interview questionaires with a pilot mentorship program with my customer service team. When designing the questionaires, we should bear in mind the cultural and academic background of our staff. The aim of the questionaires is to learn what is and what is not working in the company so we should avoid closed-ended questions that provides 'yes and no' answers.
Samples from talent management articles:
Why have you chosen to stay at our company?
What do you find most rewarding about your work?
If you could change one thing about our department, what would it be?
What skills or talents do you possess that aren’t being used in your job?
Ref: http://talentmgt.com/articles/view/five-steps-to-effective-stay-interviews/
Happy Easter! Cheers...
